Based on inputs from Dr. Rajesh Srinivas, CEO, Mint Spas
Spas are still on their way to becoming popular in India and for most, first time spa goers are either uniformed or unsure of what spa etiquette is. The situations can range from being mildly embarrassing to downright obscene, but each needs to be handled with a generous dose of tact and diplomacy. Here’s what spa managers and therapists can expect from newbie spa customers.
While most regular spa patrons know what a spa is (solus per aqua – Latin for ‘healing through water’), there still are the ignorant many who think it stands for S_x Provided when Asked. Many expect or hope massage treatments to close with a ‘happy ending’. To clear the misconception, explain to them that spas are centres of healing where people go to enhance their health and experience relaxation and nothing else. You may want to gently remind them to not be fooled by the demure appearance of therapists as they could be as skilled in various martial arts as they are in massage techniques.
Keeping Time
Spas are places where the wheels of time move slower, but that is no excuse for clients to turn up late for an appointment. Make sure you inform them while confirming their appointments that guests are expected to arrive at least 15 minutes prior to their appointment time. Explain to them that they will need those extra minutes to settle down before their spa procedure begins and for the therapist to outfit them with the right size of slippers and bath robe. Any delay will be their loss.
Dress Code
Unsure of how to dress for a spa, you may encounter clients attired for a night on the town. Advise them to leave their fancy clothes expensive baubles behind and that your spa would not be responsible for any loss. If you have a dress policy, state it upfront – let your customers know whether you prefer them to be completely nude during treatments or minimally attired.
Hands Off
Most spas have a clear “No-touch” policy, but customers in the midst of a pleasurable experience, often tend to forget this little rule. To avoid ambiguity, firmly establish boundaries and state that any attempt to cross them will not be tolerated. Penalty may include being thrown out, reported to the police or a lifetime ban.
Silence Please
Visitors may come to a spa to escape their hectic lives but often find it difficult to cut themselves off completely. Get clients to switch off their mobile phones and to lower their voices not only during treatments but while relaxing in other areas of the spa.
Remind them that spas are created as oases of silence to help them settle into a calm and healing space.
Question Away
Encourage your clients to ask questions – what the therapy is about, what the expected benefits are, what products are being used. That’s the best way to sort out all misunderstandings and false assumptions. Remind them that therapists are trained to customise treatments to a certain extent and they are welcome to mention where they would like less pressure or more. Don’t let them get carried away though or you might just end up feeling like a guest on a chat show.
Tummy Troubles
Many spa therapists have sometime or the other been subjected to a flatulent client. Unfortunately there’s not much you can do other than grin and bear it. You can advise him/her to come for the next appointment on an empty stomach – a prerequisite for a more comfortable and beneficial experience.
Feedback Time
Encourage your customers to give you detailed feedback about their experience at the spa – whether it’s volume of the music, the pressure in the therapy, the room temperature or even the therapists demeanour. While some will give you relevant, useful feedback, others may be without substance or tinged with prejudice. Even if you plan to relegate those suggestions to the
dustbin, you must accept it with a genuine, interested smile.
Collecting Tips
It is customary to tip but spa newcomers may not be aware of that. How much they tip depends on your clients’ experience and generosity. The general norm is a 10% to 20% for a perfect 10 therapy. Having a clearly labelled tip jar might just give them the hint.
With this ready reckoner at your finger tips, you should be able to deal with any situation an uninitiated spa client throws at you.
Where do I get started on my FAQ page? When I built my first website, I had no idea even what a faq was…..So I skipped that page! Now that I know what it is…..I highly recommend you not to skip your Frequently Asked Questions page! This page is directed to help your vistors at your website. Many website viewers end up having questions about the website they are visiting.
On your frequently asked questions (FAQ) page, you want to stop and think about what your questions or concerns might be when visiting your website. Think of what your website is about and imagine you knew nothing about it. There should be some questions that arise from that thought. You should now think about what question is more important to answer? Put this question and answer at the top of your list. Post the question and then the answer. Continue reading this page for a good example.
Officelive website users have the faq page layout ready for them. They just delete the text provided and insert their own questions and answers. Microsoft officelive has provided a wonderful set of questions that website users have when creating their faq pages.
Privacy policy
Welcome to www.spamantra.in (the “Site”), a website owned and controlled by C&E Pvt. Ltd (“C&E”, “we”, “us”, or “our”). We operate the Site, and C&E products and services made available through the Site (collectively the “Services”), which make link creation in copied and pasted content effortless to readers and, in certain cases, enables easier searches from copied content. We provide this privacy policy to let you know what information we collect, and how we use it, share it and protect it.
Privacy Practices for Visitors to the Spa Mantra Site
(a) The information we gather and how we use it: The Site is primarily directed to Publishers, although we welcome End Users who want to know more about our Services. We do not collect any PII from End Users through the provision of our services. When a Publisher signs up for our site, we will collect the Publisher’s e-mail address to enable us to offer the service. A single e-mail address from the Publisher is the only Personally Identifiable Information (“PII”) that we collect and we do this only to enable login to the site and to enable us to contact the Publishers that use our Services.
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In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, the Publisher’s email address may be among the assets transferred.
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We do not collect any PII from End Users who visit Publisher Sites.
We operate the Services, which make link creation in copied and pasted content effortless to readers and, in certain cases, which make searches from copied content easier. When you, an End User, copy content from a Publisher Site and paste it into another document, the Services that have been installed on the Publisher Site may, at the publishers discretion, automatically append a link back to the original content. When you visit a Publisher Site, we collect certain non-personally identifiable information (“Non-PII”) for use on our platform (the “C&E Platform”). We enable our Publishers to use this information via the Platform for analytics purposes, and we also use some of this information to market our products and services to you and those of third parties we believe may be of interest to you as described below.
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PII – We do not collect PII from End Users who visit a Publisher Site.
Non-PII – We collect Non-PII through the provision of Services for use on the C&E Platform. For example, when you visit a web page on a Publisher Site, our server logs may collect your Internet Protocol address, browser type, browser language, the date and time you visited that web page, and the web search that landed you on that web page. We may also collect information regarding what content you copy from the Publisher Site. Also, when you visit a Publisher Site, we will place a cookie onto your computer or other device. “Cookies” are small pieces of information that a website sends to your computer’s web browser while you are viewing a website. We use cookies to improve the quality of our Services, including identifying user preferences and interests and identifying user trends. We also use cookies to help advertisers and publishers serve more relevant ads to users.
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We use Non-PII to enable us to provide our Services to our Publisher partners. We also use Non-PII to enable advertisers to serve more relevant advertisements to their audience.
We share any information we have with third parties if we have a good faith belief that disclosure of such information is reasonably necessary to (a) satisfy applicable law, regulation, legal process or an enforceable governmental request, (b) enforce the applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of C&E, its End Users or the public as required or permitted by law.
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, we expect that any and all information that we have will be among the assets transferred.
In addition, we may aggregate your Non-PII with the Non-PII of others and share that aggregated information with third parties without restriction.
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We restrict access to Publisher email addresses to C&E employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.
We retain records of Publisher email addresses for as long as the Publsher maintains its account.
We retain detailed records of End User activity for a maximum of 90 days. Statistical summaries and data aggregations may be kept for longer periods.
Children
We do not knowingly collect or maintain PII from any individuals – especially individuals who are under 13 years of age, and no part of our Site or Services are designed to attract people under the age of 13. Protecting the privacy of children is very important to us. If we obtain knowledge that a user is under the age of 13, we will take steps to remove that user’s data from our databases.
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Privacy
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Chembur, Mumbai
400071
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Cancellation & refund policy
Return Items
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
To return an item, please visit online Order Status for assistance 24 hours a day, or call xxxx-xxxx, Monday – Friday from 5:00 a.m. to 8:00 p.m., or Saturday – Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
Returns policy
Items that cannot be returned include:
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